Refund policy

Bua Salon Cancellation, No Refund, and Stylist Departure Policy

Client Cancellations and No-Shows:

  1. Deposits: To secure your appointment, a non-refundable deposit of 50% of the total service cost is required at the time of booking. This deposit will be applied to the final cost of your service.   
  2. 24-Hour Cancellation Notice:  If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Failure to do so will result in the forfeiture of your deposit.   
  3. No-Shows: If you do not arrive for your scheduled appointment and have not contacted us, your deposit will be forfeited, and you may be required to prepay for future services.

Salon Cancellations:

  1. Rare Occurrences: While we strive to honor all appointments, in the rare event that Bua Salon needs to cancel your appointment due to unforeseen circumstances, we will work diligently to reschedule you at the earliest convenience and offer a complimentary service upgrade as a token of apology. We will do our very best to reschedule or reward you with something even better. 

Refunds:

  1. No Refunds: All deposits, hair extensions, any hair services rendered and products purchased at Bua Salon are non-refundable.
  2. Satisfaction Guarantee: We are committed to your satisfaction. If you are unhappy with your service, please notify us within 24 hours of your appointment, and we will gladly offer a complimentary redo session with the same stylist.
  3. Gift Card: The client may choose to receive a Bua Salon gift card for the full original deposit amount, which can be used for services or products at a later date or given as a gift.

Stylist Departure Clause:

  1. Deposits and Commissions: When a client makes a deposit for a future appointment, a portion of that deposit is paid to the stylist as a commission. Therefore, in the event of a stylist's departure, the full deposit amount may not be available to the salon.
  2. Client Options: Bua Salon understands that unexpected stylist departures can be disruptive. To mitigate this, we offer the following options to clients whose stylist has left:
    • Rebooking: The client may choose to rebook their appointment with a new stylist of equal or greater skill level.
    • In-Salon Credit: The client may choose to use the full original deposit amount as credit towards products or other services offered at Bua Salon.
    • Gift Card: The client may choose to receive a Bua Salon gift card for the full original deposit amount, which can be used for services or products at a later date or given as a gift.
  3. No Refunds: Due to the commission structure, refunds of deposits are not possible. However, Bua Salon is committed to providing the above options to ensure clients receive the full value of their deposit.

By booking an appointment at Bua Salon, you acknowledge and agree to the terms of this Cancellation, No Refund, and Stylist Departure Policy.



Bua Salon Cancellation, No Refund, and Stylist Departure Policy

Client Cancellations and No-Shows:

1. Deposits: To secure your appointment, a non-refundable deposit of 50% of the total service cost is required at the time of booking. This deposit will be applied to the final cost of your service.   

2. 24-Hour Cancellation Notice:  If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Failure to do so will result in the forfeiture of your deposit.   

3. No-Shows: If you do not arrive for your scheduled appointment and have not contacted us, your deposit will be forfeited, and you may be required to prepay for future services.

Salon Cancellations:

1. Rare Occurrences: While we strive to honor all appointments, in the rare event that Bua Salon needs to cancel your appointment due to unforeseen circumstances, we will work diligently to reschedule you at the earliest convenience and offer a complimentary service upgrade as a token of apology. We will do our very best to reschedule or reward you with something even better. 

Refunds:

1. No Refunds: All deposits, hair extensions, any hair services rendered and products purchased at Bua Salon are non-refundable.

2. Satisfaction Guarantee: We are committed to your satisfaction. If you are unhappy with your service, please notify us within 24 hours of your appointment, and we will gladly offer a complimentary redo session with the same stylist.

3. Gift Card: The client may choose to receive a Bua Salon gift card for the full original deposit amount, which can be used for services or products at a later date or given as a gift.

Stylist Departure Clause:

1. Deposits and Commissions: When a client makes a deposit for a future appointment, a portion of that deposit is paid to the stylist as a commission. Therefore, in the event of a stylist's departure, the full deposit amount may not be available to the salon.

2. Client Options: Bua Salon understands that unexpected stylist departures can be disruptive. To mitigate this, we offer the following options to clients whose stylist has left:

    * Rebooking: The client may choose to rebook their appointment with a new stylist of equal or greater skill level.

    * In-Salon Credit: The client may choose to use the full original deposit amount as credit towards products or other services offered at Bua Salon.

    * Gift Card: The client may choose to receive a Bua Salon gift card for the full original deposit amount, which can be used for services or products at a later date or given as a gift.

3. No Refunds: Due to the commission structure, refunds of deposits are not possible. However, Bua Salon is committed to providing the above options to ensure clients receive the full value of their deposit.

By booking an appointment at Bua Salon, you acknowledge and agree to the terms of this Cancellation, No Refund, and Stylist Departure Policy.


We appreciate your understanding and cooperation with our policies, which are designed to uphold the quality and tradition of excellent service at Búa Salon. Thank you for being a part of our salon community.